Effective date: August 30, 2020
1. Agreement to these Terms
These Terms and Conditions govern your access to and use of Sonentra websites, dashboards, APIs, white-label infrastructure, subscriptions, implementation services and related business services provided by Sap Media Publishing LLC (“Sonentra”, “we”, “us” or “our”). By creating an account, purchasing a service, accepting an order or proposal, or using Sonentra, you agree to these Terms.
2. Business-to-business service
Sonentra is primarily a business-to-business platform. You confirm that information you provide about yourself, your company, your team and your billing details is accurate and that you have authority to enter into agreements on behalf of the relevant business where applicable.
3. Accounts, credentials and security
You are responsible for protecting account credentials, passwords, API keys and other access information issued to you. You must promptly notify us if you believe your account or credentials have been compromised. You may not attempt to bypass security controls, gain unauthorised access, interfere with the platform or use Sonentra for unlawful or abusive activity.
4. White-label services
Where your plan includes white-label functionality, Sonentra may provide infrastructure that allows you to present approved parts of the service under your own brand. You remain responsible for your relationship with your own customers, users, artists and clients, including your own customer-facing terms, support obligations, pricing, representations and legal compliance unless an agreement expressly states otherwise.
5. API and developer access
API access is subject to your approved plan, credentials, technical limits and documentation. You must not share private API credentials publicly, resell access outside the scope of your agreement, attempt to circumvent rate or security controls, or use the API in a way that could damage the service or third parties.
6. Content, metadata and rights
You are responsible for all music, artwork, metadata, names, identifiers, documents and other materials submitted through your account. You represent that you have all rights, permissions and authority required to submit and use those materials and to request the services selected. We may reject, suspend or remove content where reasonably necessary because of incomplete information, technical requirements, rights concerns, suspected fraud, policy violations or applicable law.
7. Distribution destinations and third-party services
Availability of specific stores, platforms, destinations or integrations may change. External services may apply their own requirements, review standards, delivery rules, availability, processing times and technical policies. Sonentra cannot guarantee acceptance, publication, availability or uninterrupted operation by every external destination.
8. Fees and billing
Fees, plan pricing, billing periods, setup charges, implementation fees and other charges are shown on the applicable checkout, invoice, order form or written proposal. You agree to pay authorised charges when due. Unless otherwise stated, recurring subscriptions renew for the applicable billing period until cancelled.
9. Taxes and currency
Prices may exclude taxes, bank fees, card fees or currency-conversion charges imposed by governments, banks, card networks or payment providers. You are responsible for charges that legally apply to your purchase unless we are required to collect them directly.
10. Cancellation
You may request cancellation of a recurring subscription before its next renewal date by contacting support@sonentra.com. Cancellation stops future renewals after the effective cancellation date but does not automatically reverse charges for a billing period or service already started or delivered.
11. Refunds
Refunds and billing corrections are handled under our Refund Policy. Certain completed subscription periods, setup work, implementation, migration, custom development and other work already started or delivered may be non-refundable.
12. Service changes and availability
We may improve, modify, replace or discontinue features where reasonably necessary. We work to keep the service available, but we do not guarantee uninterrupted or error-free operation. Maintenance, security events, network outages, external service failures and changes in third-party requirements may affect availability.
13. Suspension and termination
We may restrict or suspend access for non-payment, suspected fraud, security risks, unlawful conduct, abuse, infringement, material breach of these Terms or conduct that could harm Sonentra, our partners or third parties. Where appropriate, we may provide an opportunity to resolve the issue.
14. Confidentiality
Non-public technical, commercial, pricing, credential and account information disclosed in connection with Sonentra should be treated as confidential and used only for the agreed business purpose, except where disclosure is required by law.
15. Disclaimer and limitation
To the maximum extent permitted by applicable law, Sonentra is provided on an “as available” basis. We are not responsible for indirect, incidental or consequential losses caused by third-party platforms, unauthorised customer activity, incorrect user submissions, external outages or circumstances outside our reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded.
16. Changes to these Terms
We may update these Terms to reflect service, legal, security or operational changes. The current version will be published on this page with its effective date. Continued use after an update takes effect constitutes acceptance where permitted by law.
17. Contact
Questions about these Terms may be sent to support@sonentra.com. Our business address is:
5830 E 2nd St, Ste 7000 #29084, Casper, WY 82609, United States